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Surveys & Research

We use one of the world’s most powerful platforms that is

trusted by the world’s most iconic companies. We utilize the

combination of this technology and our expertise to close

experience gaps and deliver breakthrough results. We make

it simple to collect, understand, and take action on

experience data – the beliefs, emotions, and sentiments of

customers and employees.

Organizations use surveys internally and externally to help

the business. Surveys are typically used to strengthen

relationships with their employees, and enhance

relationships with the customers. The problem that most

surveys face, however, is twofold. The first issue is that the surveys are not designed well. This makes it difficult to gather the information they need. We spend time designing surveys thoughtfully and strategically, so that they are uniquely effective for your business.

Secondly, organizations tend to conduct surveys internally, leading to information that is not entirely accurate due to an inherent fear of bias and/or retaliation. So the reality is, if you seek truly functional information, the best practice is to use a third party to drive the survey process. Additionally, companies typically spend 80% of their dollars, or 80 cents on the dollar, collecting data, but use only 10% or 20%, doing something about it.

The truth is, we make it easy to collect and analyze data through extensive statistical analysis. We generate dashboards that are alive, allowing you to take actions on the data right away. Proper follow up and action on the data in a productive manner are what leads to positive change for your business.

Below are a few ways that we can use surveys and research to enhance your business:

  • Employee Engagement Surveys

  • Customer Engagement Surveys

  • Customer Loyalty

  • Customer Problem Resolution (Rebounding)

  • On-Boarding Surveys

  • Benefits Optimization

  • Exit Interviews – Live and On-line

  • Ethics and Complaint Hotlines – Live and On-line

  • Stay Interviews – Live and On-line

  • Training Evaluation

  • Pre-work for Training

  • Brand Development

  • Organizational Efforts

  • 360 Degree Feedback Tools

  • 180 Degree Feedback Tools

  • Cultural Surveys

  • Real-time Feedback

  • Live Dashboards

  • Multi-Language Capability

  • Statistical Analysis

  • Mobile Compatibility

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